Returns & Repairs

FRAU Jewellery strives to ensure you are satisfied. We want you to love what you’ve ordered.
We don’t exchange or refund if you have had a change of mind.

If you feel stock is faulty please contact Kate at – However we do not except stock as faulty due to wear and tear.

The metal does scratch so we advise you look after it with lots of love.

Refunds can only be credited back to the credit card or PayPal that you was used for payment.

We will repair damaged jewellery within 30 days of purchase at our discretion, after this 30 days there may be a charge depending on the condition of the item.

All postage will also be refunded back into your credit card or PayPal account used at the time of purchase.